Professional Medical Transportation

We provide more than 475,000 trips per year serving nearly 6,100 residents of Rochester and Monroe County who are disabled and/or unable to use traditional transit services. Few, if any, nonprofit organizations in the Rochester area serve as many people as Medical Motor Service of Rochester and Monroe County, Inc.

We offer a wide array of safe, accessible, and affordable transportation solutions including medical car services, shopping shuttles, senior center and elder care services, and individualized contract services. As the only nonprofit agency with this sole focus, Medical Motor Service plays an important role in the everyday lives of many people throughout Monroe County.

Medical Motor Service provides senior citizens and individuals with disabilities and special needs with the specialized transportation they need to receive non-emergency medical services and to remain involved in their community.

We provide a wide array of safe and affordable transportation solutions including:

  • Children’s services
  • Medical car services
  • Shopping shuttles

  • Children’s services
  • Medical car services
  • Shopping shuttles
  • Senior center and elder care services
  • Personal trips and outings
  • Contract services

  • Senior center and elder care services
  • Personal trips and outings
  • Contract services

More than 475,000 trips are provided or arranged annually for nearly 6,100 area residents. As the only non-profit agency with this sole focus, Medical Motor Service plays an important role in the everyday lives of many people throughout Monroe County.

Celebrating Over 100 Years of Service

MMS has provided specialized transport services in and around Rochester for over 100 years.

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Board of Directors

Come meet the board of directors!

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Medical Motor Service Mission Statement

MMS has dedicated itself to serving the community. 

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Notifying the Public of Rights under Title VI

Medical Motor Service of Rochester & Monroe County operates its programs and services without regard to race, color, disability or national origin, in accordance with Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act of 1990.  This notification is located in public areas, in vehicles, and on www.medicalmotors.org/about-us.

To obtain additional information about your rights under Title VI or ADA, contact the Title VI Coordinator, Medical Motor Service of Rochester & Monroe County.

How to file a Title VI complaint with Medical Motor Service of Rochester & Monroe County:

  1. To obtain a Compliant Form from Medical Motor Service of Rochester & Monroe County, contact the Title VI Coordinator, Medical Motor Service of Rochester & Monroe County, 608 South Clinton Avenue, Rochester, NY 14620.
  2. In addition to the complaint process at Medical Motor Service of Rochester & Monroe County, complaints may be filed directly with the Federal Transit Administration Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC 20590.
  3. Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible. The form must be signed and dated and include your contact information.

If information is needed in another language, contact (585) 654-7030.

If you believe you were subject to discrimination and would like to submit a written complaint, you can download a complaint form and send it to the address listed above.