{"id":715,"date":"2025-06-05T16:54:17","date_gmt":"2025-06-05T20:54:17","guid":{"rendered":"https:\/\/dev.mmsnys.org\/?page_id=715"},"modified":"2025-06-23T15:35:01","modified_gmt":"2025-06-23T19:35:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/mmsnys.org\/?page_id=715","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ededed&#8221; custom_padding=&#8221;2em||2em||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Eligibility and Cost of Our Medical Transport Services&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;center&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;36px&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Who is eligible for service from Medical Motor Service?&#8221; open_toggle_text_color=&#8221;#FFFFFF&#8221; open_toggle_background_color=&#8221;#009ddc&#8221; closed_toggle_text_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#009ddc&#8221; icon_color=&#8221;#FFFFFF&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;34px&#8221; open_icon_color=&#8221;#EDF000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;34px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;24px&#8221; closed_title_font=&#8221;Oswald|&#8211;et_global_heading_font_weight|||||||&#8221; closed_title_font_size=&#8221;24px&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;2em|0px|0px|0px|false|false&#8221; hover_enabled=&#8221;0&#8243; custom_css_open_toggle=&#8221;padding-bottom:0 !important&#8221; custom_css_toggle_title=&#8221;padding-left:1em;||padding-bottom: 2em;&#8221; custom_css_toggle_icon=&#8221;padding-right: 2em;&#8221; custom_css_toggle_content=&#8221;background: #efefef;||margin-top:2em;||padding-left:2em;||padding-right: 2em;||&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; custom_css_toggle_icon_last_edited=&#8221;on|phone&#8221; custom_css_toggle_icon_tablet=&#8221;padding-right:1em;&#8221; title_line_height_last_edited=&#8221;on|phone&#8221; title_line_height_phone=&#8221;1.2em&#8221; custom_css_toggle_icon_phone=&#8221;padding-right:1em;&#8221;]<\/p>\n<p class=\"null\">Monroe County residents without access to other transportation who need a ride to medical counseling or social service programs. People who:<\/p>\n<ul>\n<li>Participate in daily programs run by agencies that contract with Medical Motor Service.<\/li>\n<li>Meet the transportation criteria set by the service agency.<\/li>\n<li>Have medical appointments and no way to get to them.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How do I know if I can travel with Medical Motor Service?&#8221; open_toggle_text_color=&#8221;#FFFFFF&#8221; open_toggle_background_color=&#8221;#009ddc&#8221; closed_toggle_text_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#009ddc&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;34px&#8221; open_icon_color=&#8221;#EDF000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;34px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;24px&#8221; closed_title_font=&#8221;Oswald|&#8211;et_global_heading_font_weight|||||||&#8221; closed_title_font_size=&#8221;24px&#8221; body_text_color=&#8221;#000000&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;2em|0px|0px|0px|false|false&#8221; custom_css_open_toggle=&#8221;padding-bottom:0 !important&#8221; custom_css_toggle_title=&#8221;padding-left:1em;||padding-bottom: 2em;&#8221; custom_css_toggle_icon=&#8221;padding-right: 2em;&#8221; custom_css_toggle_content=&#8221;background: #efefef;||margin-top:2em;||padding-left:2em;||padding-right: 2em;||&#8221; global_colors_info=&#8221;{}&#8221; icon_color=&#8221;#FFFFFF&#8221; custom_css_toggle_icon_tablet=&#8221;padding-right:1em;&#8221; custom_css_toggle_icon_last_edited=&#8221;on|phone&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; title_line_height=&#8221;1.2em&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; custom_css_toggle_icon_phone=&#8221;padding-right:1em;&#8221;]<\/p>\n<ul>\n<li>Most passengers are referred by a medical department, social worker, or agency. If you have a physical, emotional, or social disability, call us for help finding the right provider to meet your transportation needs.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What does it cost?&#8221; open_toggle_text_color=&#8221;#FFFFFF&#8221; open_toggle_background_color=&#8221;#009ddc&#8221; closed_toggle_text_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#009ddc&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;34px&#8221; open_icon_color=&#8221;#EDF000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;34px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;24px&#8221; closed_title_font=&#8221;Oswald|&#8211;et_global_heading_font_weight|||||||&#8221; closed_title_font_size=&#8221;24px&#8221; body_text_color=&#8221;#000000&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;2em|0px|0px|0px|false|false&#8221; custom_css_open_toggle=&#8221;padding-bottom:0 !important&#8221; custom_css_toggle_title=&#8221;padding-left:1em;||padding-bottom: 2em;&#8221; custom_css_toggle_icon=&#8221;padding-right: 2em;&#8221; custom_css_toggle_content=&#8221;background: #efefef;||margin-top:2em;||padding-left:2em;||padding-right: 2em;||&#8221; global_colors_info=&#8221;{}&#8221; icon_color=&#8221;#FFFFFF&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_css_toggle_icon_tablet=&#8221;padding-right:1em;&#8221; custom_css_toggle_icon_last_edited=&#8221;on|phone&#8221; custom_css_toggle_icon_phone=&#8221;padding-right:1em;&#8221;]<\/p>\n<ul>\n<li>At the forefront of what Medical Motor Service provides is affordability. We work with individuals with diverse incomes to ensure that they receive the transportation they need. The suggested contribution varies according to the trip&#8217;s purpose or destination. Call us for a current fee schedule.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Does my insurance cover the cost of my transportation?&#8221; open_toggle_text_color=&#8221;#FFFFFF&#8221; open_toggle_background_color=&#8221;#009ddc&#8221; closed_toggle_text_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#009ddc&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;34px&#8221; open_icon_color=&#8221;#EDF000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;34px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;24px&#8221; closed_title_font=&#8221;Oswald|&#8211;et_global_heading_font_weight|||||||&#8221; closed_title_font_size=&#8221;24px&#8221; body_text_color=&#8221;#000000&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;2em|0px|0px|0px|false|false&#8221; custom_css_open_toggle=&#8221;padding-bottom:0 !important&#8221; custom_css_toggle_title=&#8221;padding-left:1em;||padding-bottom: 2em;&#8221; custom_css_toggle_icon=&#8221;padding-right: 2em;&#8221; custom_css_toggle_content=&#8221;background: #efefef;||margin-top:2em;||padding-left:2em;||padding-right: 2em;||&#8221; global_colors_info=&#8221;{}&#8221; icon_color=&#8221;#FFFFFF&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_css_toggle_icon_tablet=&#8221;padding-right:1em;&#8221; custom_css_toggle_icon_last_edited=&#8221;on|phone&#8221; title_line_height=&#8221;1.2em&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; custom_css_toggle_icon_phone=&#8221;padding-right:1em;&#8221;]<\/p>\n<ul>\n<li>Medical Motor Service is a Medicaid-approved transportation provider. If you have active Medicaid in Monroe County, please call Medical Answering Services the Medicaid transportation office (MAS) at (866) 932-7740 to schedule your ride with Medical Motor Service as your vendor. Please call us to learn more.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;\tHow do I schedule or cancel a trip?&#8221; open_toggle_text_color=&#8221;#FFFFFF&#8221; open_toggle_background_color=&#8221;#009ddc&#8221; closed_toggle_text_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#009ddc&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;34px&#8221; open_icon_color=&#8221;#EDF000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;34px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;24px&#8221; closed_title_font=&#8221;Oswald|&#8211;et_global_heading_font_weight|||||||&#8221; closed_title_font_size=&#8221;24px&#8221; body_text_color=&#8221;#000000&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;2em|0px|0px|0px|false|false&#8221; custom_css_open_toggle=&#8221;padding-bottom:0 !important&#8221; custom_css_toggle_title=&#8221;padding-left:1em;||padding-bottom: 2em;&#8221; custom_css_toggle_icon=&#8221;padding-right: 2em;&#8221; custom_css_toggle_content=&#8221;background: #efefef;||margin-top:2em;||padding-left:2em;||padding-right: 2em;||&#8221; global_colors_info=&#8221;{}&#8221; icon_color=&#8221;#FFFFFF&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_css_toggle_icon_tablet=&#8221;padding-right:1em;&#8221; custom_css_toggle_icon_last_edited=&#8221;on|phone&#8221; custom_css_toggle_icon_phone=&#8221;padding-right:1em;&#8221;]<\/p>\n<ul>\n<li>To schedule a trip, call (585) 654-7030 Monday through Friday from 7 AM to 5 PM You may schedule a trip as much as six weeks in advance. At the latest, trips must be called in by noon at least two business days in advance of the date of travel. So, for example, if you wish to schedule a trip for Monday, please phone us on Thursday before noon. To cancel a trip reservation, call (585) 654-7030 any time, any day. You may leave your cancellation message on our voicemail system if it is after our normal business hours.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;\tI work for an agency that has many clients needing transportation. How do I arrange a Medical Motor Service contract?&#8221; open_toggle_text_color=&#8221;#FFFFFF&#8221; open_toggle_background_color=&#8221;#009ddc&#8221; closed_toggle_text_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#009ddc&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;34px&#8221; open_icon_color=&#8221;#EDF000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;34px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;24px&#8221; closed_title_font=&#8221;Oswald|&#8211;et_global_heading_font_weight|||||||&#8221; closed_title_font_size=&#8221;24px&#8221; body_text_color=&#8221;#000000&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;2em|0px|0px|0px|false|false&#8221; custom_css_open_toggle=&#8221;padding-bottom:0 !important&#8221; custom_css_toggle_title=&#8221;padding-left:1em;||padding-bottom: 2em;&#8221; custom_css_toggle_icon=&#8221;padding-right: 2em;&#8221; custom_css_toggle_content=&#8221;background: #efefef;||margin-top:2em;||padding-left:2em;||padding-right: 2em;||&#8221; global_colors_info=&#8221;{}&#8221; icon_color=&#8221;#FFFFFF&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_css_toggle_icon_tablet=&#8221;padding-right:1em;&#8221; custom_css_toggle_icon_last_edited=&#8221;on|phone&#8221; title_line_height_last_edited=&#8221;on|tablet&#8221; title_line_height_tablet=&#8221;1.2em&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; title_line_height=&#8221;1.2em&#8221; custom_css_toggle_icon_phone=&#8221;padding-right:1em;&#8221; title_line_height_phone=&#8221;1.2em&#8221;]<\/p>\n<ul>\n<li>It\u2019s simple \u2013 let&#8217;s talk! Call (585) 654-6030<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Monroe County residents without access to other transportation who need a ride to medical counseling or social service programs. People who: Participate in daily programs run by agencies that contract with Medical Motor Service. Meet the transportation criteria set by the service agency. Have medical appointments and no way to get to them. Most passengers [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"tags":[],"class_list":["post-715","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Medical Motor Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mmsnys.org\/?page_id=715\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Medical Motor Service\" \/>\n<meta property=\"og:description\" content=\"Monroe County residents without access to other transportation who need a ride to medical counseling or social service programs. 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